cmlstarter_demo-8.x-1.0-beta6/content/en/node-page/00001203-guarantee.yml

uuid: '00001203'
type: page
title: Warranty & Return
status: true
sticky: false
promote: false
created: 2018-06-03T17:15:16+03:00
changed: 2018-07-03T14:29:55+03:00
langcode: en
path: /warranty-n-return
body:
  format: basic_html
  value: |
    <h2>Warranty – Return – Refund</h2>
    <p>Quality Control is one of the most crucial departments of our 
       company. All parts and accessories are verified individually 
       prior to shipment.</p>
    <h3>Warranty</h3>
    <p>KC Digital, Intl. offers a 30 day warranty on all parts and 
       accessories purchased from our website. This warranty applies 
       to all part defects, part tampering and/or damage void eligibility.</p>
    <h3>Examples of Part Tampering:</h3>
    <ul>
      <li>1) Changing of any components
      <li>2) Removing of any components
      <li>3) Application of additional components
    </ul>
    <h3>Examples of Damages:</h3>
    <ul>
      <li>4) Bent Flex Cables
      <li>5) Torn / Ripped Flex Cables
      <li>6) Pressure Marks
      <li>7) Physical Damage
    </ul>
    <h3>Return Policy</h3>
    <p>We offer a 30 return policy on all parts purchased through our website. 
       To begin a return, please contact us immediately via e-mail only that 
       information may be retained for accuracy until returns, refunds or warranties 
       are finished, at: contact@kcdigitalintl.com. Customer service will need to 
       generate an RMA label. There are times where store credit will be necessary 
       when or if results are beyond our control, however, replacement of the defected 
       item/s, refund if item/s is/are discontinued and/or store credit as each issue 
       will be individual and pertaining to its own issues.</p>
       <p><b>NOTE:</b> Please make sure that all and any issues that may result in a 
       return, replacement, refund, warranty or replacement, begin by contacting us 
       immediately via e-mail. Returning an item without contacting us first via e-mail, 
       may result in longer processing times or misplacement of the item. All item/s 
       that are being returned, must be returned by the original purchaser, business
       account or individual account, refund/s return/s, replacement/s or warranties 
       may not and cannot be transferred. Any tempering with any item or changes made 
       to the item will void any refund, return, replacement or store credit. All 
       warranties, refunds and or replacements are issued only upon full examination 
       by our staff of the legitimacy of the original complaint. Tampered, damaged, 
       and parts marked without any company insignias are not covered by our returns 
       policy. Please note customer satisfaction is our number one priority, thus, we 
       will do everything within reason and within our return policy to comply and 
       turn every complaint to a satisfied result.</p>
    <h3>Examples of Part Tampering:</h3>
    <ul>
      <li>1) Changing of any components
      <li>2) Removing of any components
    </ul>
    <h3>Examples of Damages:</h3>
    <ul>
      <li>3) Bent Flex Cables
      <li>4) Torn / Ripped Flex Cables
      <li>5) Pressure Marks
      <li>6) Physical Damage
    </ul>
    <p>All return shipments must be delivered within the return policy dates. The 
       delivered date can be verified by viewing the package tracking. Customers 
       are liable to pay for all return shipping postage and costs. It is recommended 
       that customers insure all return packages. We will not accept returns shipments 
       with “Due Postage.”</p>
    <p>The customer claims 100% responsibility of correctly packaging and insuring 
       that products being returned are not damaged during the shipment. Items damaged 
       from return shipping are not covered under our warranty and return policy. We 
       encourage all customers to add insurance and tracking to all returned shipments.</p>
    <p><b>0-15 Days</b> after order date:<br>
       All returned items in their original condition are eligible for full refund, 
       store credit or replacement. Products returned in a used or non-original condition 
       are subject to a 20-50% restocking fee. Shipping is non-refundable.</p>
    <p>15-30 Days</b> after order date:<br>
      All returned items in their original condition are eligible for store credit or 
      replacement. The store credit amount will reflect on the current selling price 
      or purchase price, whichever is lower. Products returned in a used or non-original 
      condition are subject to a 20-50% restocking fee. Shipping is non-refundable.</p>
    <p><b>31+ Days</b> after order date:<br>
      We do not accept returns past 31 days.</p>
    <h3>Shipping Fee Refunds</h3>
    <p>Shipping Fees paid by the customer are non-refundable. If on an order the customer 
       has qualified for free outbound shipping, the shipping cost will be deducted from 
       the order refund.</p>
    <p>When do we refund outbound shipping?</p>
    <ul>
      <li>products received with shipping damages
      <li>incorrect parts shipped to customer
      <li>products were non-functional upon received by customer (determined by KC Digital. 
          Intl. Inspection Team upon return and received)
    </ul>
    <h3>Shipping Fee Refunds</h3>
    <ul>
      <li>valid for 90 days after the date issued.
      <li>non-transferrable, only to be used by the original customer.
      <li>non-exchangeable
      <li>not refundable for any cash value, cash, credit or paypal. 
    </ul>
    <h3>Policy Abuse:</h3>
    <p>Unfortunately, some customers abuse our generous return, warranty, and other policies.</p>
    <p>Accordingly, we will be forced to apply stricter policies to those abusive customers.</p>
    <p>KC Digital, Intl. reserves the right to change all policies without any notice at any time.</p>